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NPS and the Customer Satisfaction Jigsaw

Oct 02, 2020
Since it was first introduced by Fred Reichheld in 2003 ("The One Number You Need...

In praise of the ‘Diffusion of Innovation’

Aug 25, 2020
Another in our occasional series of blogs in which we will revisit some of the...

Why ‘new normal’ will look a lot like ‘old normal’

Aug 20, 2020
Since March my mailbox has been inundated with new surveys, trackers, consumer trend evaluations, and...

In praise of ‘Marketing Myopia’

Jul 14, 2020
In this occasional series of blogs we will revisit some of the articles that we...

‘To sleep, perchance to dream’ … a potentially big impact on an SMEs bottom line

Jan 29, 2019
A few weeks ago we wrote an article on employer provided benefits (“EPBs”) – and over the...

Looking a gift horse in the mouth … assessing the ‘impact’ of your auto-enrolment pension

Nov 08, 2018
Many auto-enrolment pension policies are now approaching their anniversary. This offers SMEs a chance to...

Do we need to rethink wealth management for Millennials?

Sep 17, 2018
Two interesting take-aways from a recent seminar on millennials and wealth … firstly ‘millennials want...

Education in the fourth industrial age – do we just have our collective heads in the sand?

Aug 21, 2018
This week Andy Haldane, chief economist of the Bank of England, has warned that the...

Who will disrupt the insurance industry?

Aug 20, 2018
Disruptive innovation can hurt – if you’re not the one doing the disrupting. Clay Christensen...

Inter-Generational Wealth – an example of ‘Where to Play’ & ‘How to Win’?

Jul 19, 2018
“The brown? Or the pink?” According to a recent FT article[1] it’s one of the first...