Picking up the pieces – Wells Fargo woes and the rise of the challenger banks.

On the 7th February 2019, Wells Fargo became the latest victim of technical woes. Customers were left unable to use their debit cards or access their online accounts. In today’s constantly-connected world, this technical failure is about much more than inconvenience – it’s about broken trust. And that broken trust seems to have driven huge […]

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Learning from SMEs – what David can teach Goliath

You’re probably familiar with the concept of a ‘skunkworks’ … an “environment that is intended to help a small group of individuals design a new idea by escaping routine organizational procedures”. The term originated during World War II when the P-80 Shooting Star was designed by Lockheed’s Advanced Development Projects Division in Burbank, California. The term has […]

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Cyber insurance and staying relevant

Cyber insurance and staying relevant

72% of large firms experienced a cyber-attack in the past twelve months. Cyber insurance market is set to top $14 billion globally by 2022 For cybercrime insurers, it’s clear that there’s an identified demand for their coverage, and that business is booming. But in an industry where technological change shifts faster than in any other, […]

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The Benefits Balance – what really matters to employees?

The Benefits Balance – what really matters to employees?

Since the financial crisis of 2008, the business of employing staff has seen a seismic shift in the power balance – the candidates are now in the driving seat. The right employee benefits are now a priority for businesses looking to attract (and keep) high caliber candidates. Employers are offering a host of benefits from […]

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Who will disrupt the insurance industry?

Who will disrupt the insurance industry?

Disruptive innovation can hurt – if you’re not the one doing the disrupting. Clay Christensen Disruptors appear as a reaction to consumer dissatisfaction with the status quo, in sectors characterised by complacent incumbents. These incumbents have lost their way or at least have failed to keep their finger on the pulse of consumer expectations …. […]

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That Robot Stole My Job

That Robot Stole My Job

Should we fear the rise of the machines? Or ‘That robot stole my job’! At ESOMAR’s, 70th anniversary, World Congress from 10-13 September in Amsterdam www.esomar.org/congress we will be presenting a paper on transformational change in the financial services industry, entitled… Are you insured, Scarlett? ‘I can’t think about that right now… I’ll think about that tomorrow’. How […]

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